Beware of cheap counterfeits.
There are many counterfeits of the IONION MX available on mail-order and auction websites.
We are unable to provide any support for returns, exchanges, or repairs for items not purchased from an authorized distributor. Please resolve any disputes over products with the dealer you purchased that product from.
Customers are advised to take precautions to ensure that they do not accidentally purchase counterfeit products.
We recommend that you thoroughly check the reliability, return, repair, and other policies of the product dealer (distributor) before you consider purchasing it, especially if it is offered at a low price.
Please choose an authorized and trusted dealer when purchasing your IONION MX.
Our response to counterfeit products *Updated May 28, 2024
We have confirmed that new counterfeits of the IONION MX are circulating in the market.
As a countermeasure, we now place an "Authenticity Verification Hologram Sticker" next to the barcode on the package.
Open the camera on your smartphone and point it at the QR code on the sticker. The text "ii2.me" will appear; tap it to open the authentication system. Then tap "Snap with camera to authenticate" and scan the QR code once more with your camera to confirm whether the product is genuine. 
This sticker is applied to all products we currently ship. Please confirm that the sticker is present before making a purchase.
The IONION HX is also circulating in the market. *December 1, 2021
In December 2021, we confirmed the sale of counterfeit IONION HX units, an OEM product of the IONION MX.
The IONION HX comes in Aqua Blue, Galaxy Blue, and Silver. Please be careful of counterfeits and fakes of the IONION MX. To avoid any problems, please purchase from an authorized dealer.
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What is a counterfeit IONION MX?
Since March 2020, skillfully-made counterfeit IONION MX units have been circulating on the Chinese market.
These counterfeits copy not only the product itself, but also the packaging, instruction manual, warranty card with serial number, and all accessories, making them difficult to distinguish and pernicious. We are concerned that these counterfeit products may break down prematurely and cause health hazards due to defects in the counterfeit. We will take legal action, including civil lawsuits and criminal prosecution, against those who sell such pernicious counterfeits. We urge our customers to purchase from authorized dealers and avoid purchasing such malicious counterfeit products.
Unlike genuine products, counterfeits have obvious functional defects and differences in mechanisms, and we cannot repair them in the event of a malfunction.
*The IONION MX is sold online only through this website and our official sales site
Please note that products purchased from other companies' websites may not be covered by the warranty.
关于IONION MX的仿制品
目前（2020年3月），在中国市场充斥着巧妙制成的“IONION MX” 仿制品。
这些仿制品不仅产品主体，连包装、使用说明书、保修卡（带有序列号）和配件都是仿制的，
难以鉴别且品质低劣。我们担心使用这类仿制品，由于仿制品的缺陷而导致过早出现故障或对
健康造成损害。我们将对销售这类劣质仿制品的商家采取法律措施，包括民事诉讼和刑事指控。
我们恳请顾客在正规店铺进行购买，以避免买到此类劣质仿制品。
此外，仿制品与正版产品不同，具有明显的功能缺陷和结构差异，出现故障时无法进行修理。
※IONION的线上销售，仅在本公司的官方主页和官方销售网站上销售。
请注意，在其他公司网站上购买的商品可能不属于保修对象范围。
Counterfeit certificates are also being made.
When a vendor selling counterfeit products is asked by a purchaser whether the product is authentic, the vendor creates a counterfeit certificate and gives it to the purchaser to make the product appear genuine.
Please be aware that they use a variety of tricks to sell counterfeit products.
We are taking legal action against these malicious vendors and will make every effort to ensure that our customers can purchase IONION products safely.
销售仿制品的商家，被消费者质问产品是否是正品，商家做了假的正品说明书给消费者，他们用各种不正当的方法在销售IONION MX，请大家注意。我司已经对这些不良的售假公司提起了诉讼，为广大消费者能够安心的购买正品而努力。
We are proceeding with legal action against sellers of counterfeit products.
We are working with the Osaka Prefectural Police to file criminal complaints against vendors who continue to sell counterfeit products. We will continue to take firm action against unscrupulous dealers.
