Since around May 20th, we have been experiencing a system error where items cannot be added to the cart. This has been confirmed to occur when purchasing from a smartphone or when purchasing without logging in.
You may be able to purchase the item without any problems if you wait a while, but we have not yet identified the cause.
We sincerely apologize for any inconvenience or trouble caused to our customers.
We accept orders via the inquiry form or email, so if you are in a hurry, please contact us at the address below.
● Inquiries – TRUSTLEX
●Email: info＠truslex.co.jp
After confirming your order, we will send you a reply email.
Please be sure to enter ① to ③.
① Product name and quantity you would like to purchase ② Name, shipping address, phone number ③ Payment method (cash on delivery or bank transfer)
If you pay by cash on delivery, there is no charge.
If you pay by bank transfer, your order will be shipped after we confirm your payment.
We will continue to investigate the cause in order to fully restore the system.
We apologize for any inconvenience this may cause and appreciate your understanding.
This matter was resolved at 10:00 AM on June 5, 2024.
We sincerely apologize for any inconvenience caused.
We will review our system management to prevent this from happening again in the future.